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Provide Great Customer Service for all Your Social Profiles

Nothing converts customers like seeing a responsive, human customer service team in action. That’s why you need Agorapulse to nurture relationships and build trust through social.

Never miss a conversation with your customers

Our Inbox allows an all-in-one view of every message, post, and reply you need to tackle. These social conversations are clearly labelled with what has — and what has not — been answered.

See the person behind the query

Each message, comment, or tweet you receive on social comes with the detailed profile of its author — her bio, follower count, Website among other data points.

Retain full history of past customer conversations

Solving customer issues is much easier when you can instantly access your team’s conversational history with every fan and follower on Facebook, Twitter, Instagram, and YouTube.

Add internal notes to your conversations on social

The inbox and fans & followers tabs offer notes fields for your or your team members to add internal comments about conversations, followers, and actions taken.

Monitor the comments on your Facebook and Instagram ads

We know that good customer service on social must tend to both organic AND paid content. That’s why we built our ads comment system in a way that you’ll never miss a comment on your Facebook and Instagram dark posts.

Stay proactive with unlimited saved searches

Easily set up ongoing searches for relevant Instagram and Twitter hashtags to focus on social chatter about your business.  Search YouTube for keywords that mean the most for your goals.

Read more:

The Ultimate Social Media Tool For Agencies

Scalable Social Media Management for Large Teams

The Cure for Your Social Media Marketing Headache

The Ultimate Social Media Tool For Customer Service

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