Our Inbox allows an all-in-one view of every message, post, and reply you need to tackle. These social conversations are clearly labelled with what has — and what has not — been answered.
Each message, comment, or tweet you receive on social comes with the detailed profile of its author — her bio, follower count, Website among other data points.
Solving customer issues is much easier when you can instantly access your team’s conversational history with every fan and follower on Facebook, Twitter, and Instagram.
We know that good customer service on social must tend to both organic AND paid content. That’s why we built our ads comment system in a way that you’ll never miss a comment on your Facebook and Instagram dark posts.
Easily set up ongoing searches for relevant Instagram and Twitter hashtags to focus on social chatter about your business. Our Instagram location monitoring feature is especially helpful to catch conversations at brick and mortar locations and live events.
"Agorapulse allows us to give every person who interacts with our social media channels the time and attention they deserve. No ad comment goes unseen, and no message goes without a response."-- Laura Nolting, BetterHelp
"We’ve cut down the hours we work as a team by 3 hours each day. We are no longer missing powerful interactions with customers, and we are able to answer every question and monitor who comments.”-- Brian Fagan, Chatbooks (Formerly Freshly Picked -- also a customer)
"We needed a tool that enables interaction between the brand and the consumers as well as an in-depth analysis of who our customers are. Agorapulse gave us the best platform. The weekly reporting solution is a winner. Now we know when, where, how and to who we need to market to. Digital marketing has never been this good!"-- Nickson Kirwa, Kwese TV