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Customer Support

Our customers’ happiness is our happiness at Agorapulse.

Our super-friendly global team is always happy to help you—whether you’re starting your day in a high-rise in New York, in the middle of a crazy day in Buenos Aires, in the late afternoon rush in Ireland, or burning the midnight oil in Asia.

You can count on our Customer Support for:

16-minute first-response time

Much, much faster than the usual snoozy 7 hours from our competitors

True support & care

With a smile and honest-to-goodness desire to make your workday better

Global coverage

From the Americas to Europe to Asia (to anywhere, really!)

Our Customer Support team consistently gets a
95% Happiness Score from our customers.

 

We don’t just say your happiness matters to us; we focus on making it happen.

Get enthusiastic, helpful customer support whenever you need it. From real-life people who really care about your social media management needs.

  • Curt Ziegler

    Regions covered

    US (All regions)

    Languages spoken

    English

    Favorite Customer Support issue to tackle

    Seeing a ticket from first contact through a bug find and resolution

    Fun fact

    Love hiking, biking, fishing, and woodworking

  • Hilary Lawrence

    Regions covered

    EU (All English-speaking regions)

    Languages spoken

    English

    Favorite Customer Support issue to tackle

    All issues but especially if I get to learn something new

    Fun fact

    Love crafts (knitting, crochet, and cross-stitching especially)

  • Ineke Oates

    Regions covered

    EU (All English-speaking regions)

    Languages spoken

    English

    Favorite Customer Support issue to tackle

    Happy to tackle any topic!

    Fun fact

    I've traveled the world with Irish dancing and even danced once for the Irish UN officers based in Cyprus.

  • "Agorapulse made my life easier. The webinar was really interesting and [Customer Support] helped me a lot with the questions I had. Thank you!" (Camila A.)
  • Kristell Cormarie

    Regions covered

    FR & EN ( All regions)

    Languages spoken

    French, English

    Favorite Customer Support issue to tackle

    Troubleshoot issue to add an Instagram account

    Fun fact

    A huge Celine Dion & karaoke fan

  • Mariana Moreira

    Regions covered

    PT (All Portuguese-speaking regions)

    Languages spoken

    Portuguese, English, Spanish, basic French

    Favorite Customer Support issue to tackle

    Helping clients to improve the way they are using our features

    Fun fact

    Love to travel, cook, and learn languages. I have translated 7 books from English to Portuguese.

  • Michal Vlkovič

    Regions covered

    EU (All English-speaking regions)

    Languages spoken

    English, Slovak, basic French

    Favorite Customer Support issue to tackle

    Anything technical, errors, network issues

    Fun fact

    Love fixing things, playing the guitar in a metal band, beer, and coffee

  • "Amazing! Agorapulse, your customer support and service creates an experience I am MORE than willing to share with others!" (Edwin E.)
  • Paulo Barud

    Regions covered

    ES (All Spanish-speaking regions)

    Languages spoken

    English, Spanish, basic Portuguese

    Favorite Customer Support issue to tackle

    When they discover a feature that helps them, saving time and adapting it to their business

    Fun fact

    Love animals, travel, spicy foods, and parties

  • Ross Dunham

    Regions covered

    US (All regions)

    Languages spoken

    English

    Favorite Customer Support issue to tackle

    Instagram!

    Fun fact

    I once won the state championship for BMX bike racing in Arizona.

  • Samia Barud

    Regions covered

    ES (All Spanish-speaking regions)

    Languages spoken

    Spanish, English, German, and learning French

    Favorite Customer Support issue to tackle

    Helping clients to improve the way they are using our features

    Fun fact

    Love cooking and learning about the world through food

  • "All interactions that I have had with anyone at Agorapulse have been outstanding." (Dan A.)
  • Sarah Hecker

    Regions covered

    US (All regions)

    Languages spoken

    English

    Favorite Customer Support issue to tackle

    The challenge of new questions & the comfort of old topics

    Fun fact

    Love books, photography, and cooking

Agorapulse makes your social media management easier

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