Keep all your conversations in one place
Have full control of your interactions with your customers. Easily manage all your DMs, mentions, organic, ad comments, and Google reviews.
Build a better retail experience on social media
Agorapulse equips retail businesses with tools to overcome today’s digital marketing challenges. Go beyond your buyers' expectations, increase sales, and establish long-term customer loyalty.
Brands who love us
Challenges ofever-evolving retail
Consumers are increasingly favoring online shopping over physical stores. Each year, new online brands emerge, which poses a challenge to retail businesses for market share. Influencers, social media, and online reviews are the main drivers of buying decisions. Retail businesses must adapt, so they can thrive in those dynamic market conditions. Here’s why:
74%
of consumers use social media to make purchasing decisions.
55%
of consumers are more likely to purchase from brands that respond to comments and questions on social media.
27%
of consumers prefer discovering new products through social media over any other channel.
Create better customer experiences
Consumers today expect authentic and immediate responses from brands on social media. Our platform helps retailers find and manage conversations across all networks and profiles.
Focus and respond faster
Easily handle numerous conversations and tackle what needs immediate attention with the Inbox Assistant. Use Saved Replies to respond quickly, ensuring prompt replies that keep your customers happy.
Improve team collaboration
Label, assign, and bookmark items, so all team members can easily manage inbox activities –– even during a high sales season.
Connect your CRM
Integrate your Salesforce or HubSpot CRM into your Social Inbox workflows for improved transparency and coordination with your CRM.
Generate more sales
Agorapulse’s publishing and scheduling tools enable retail digital marketing teams to craft the right content for their audience, making it easier to establish profitable interactions.
Maximize your content reach
Schedule or publish on all platforms to engage during every customer lifecycle stage. Reels, Stories, Shorts, Pins, TikTok videos–– vary your content types for higher engagement.
Promote your products
Make your social media content shoppable. Boost content on Facebook, tag your products on Instagram and add your purchase links to your account bio. Easily track purchases generated from your links.
Publish better and faster
Build Custom Fields to include personalized text in each post easily. Use bulk uploads to save time and ensure a steady content flow with queues. Effortlessly create engaging content using Agorapulse’s AI-powered Writing Assistant.
Collaborate for brand consistency
Use Shared Calendars to accept, reject, or give feedback on posts so you align with your team before anything goes live. Share notes, track action items, and see who is communicating—in real time.
Get actionable insights at a glance
Analyze your performance across social networks in one easy-to-read report. Discover which content brings the most engagement and prove the effectiveness of social media as a revenue channel.
Track buying behavior
Use UTM tracking codes when sharing links in your posts, replies, and messages to track your customers’ digital journey.
Measure the business impact
Use our social media ROI tool to swiftly identify the posts and conversations influencing sales, leads, and traffic. All without having to be a Google Analytics expert.
Analyze and improve team performance
Seamlessly monitor response times for every team member to ensure all incoming conversations are handled fast.
Build reports to identify success
Uncover which content performs good, better, and best on each social network. Create custom reports based on the metrics and date ranges you choose, across multiple social profiles.
"Agorapulse has streamlined moderation in a way that makes my life so much more simple. Instead of visiting multiple websites and double checking inboxes, I can rest assurance that Agorapulse has pulled everything into one place."
—Lacee Tolliver, Wondercide. Social Media Manager.
Discover Agorapulse platform
Social Media Publishing
Everything you need to schedule and publish on social media.
Social Media Inbox
Easily manage all your incoming messages from one place.
Social Media Reporting
Create beautiful reports that show you what's working—and what isn’t—with your social media efforts.
Social Media ROI
Measure and prove the real business impact of your social media efforts.