Frequently Asked Questions
You get a free trial period to explore Agorapulse at no charge, no risk, no obligation, and no credit card needed! After your first 14 days of trial, you can renew your trial once for another 14 days
(instructions here).
Your trial, by default, includes up to 10 social media profiles, up to 2 internal users, up to 300 active ads per Facebook/Instagram profile, and access to 1 shared calendar.
If you need more space for social media profiles or internal users while you’re on trial, please contact us
here to upgrade your trial.
If you’re not happy with Agorapulse, nothing! But, if you are, we recommend subscribing before your trial ends under the Settings in your dashboard -- you don’t want to lose all of the hard work you’ve put into the tool!
Here are detailed instructions and screenshots on how to subscribe.
Yes, and there’s no penalty. You can add or remove pages/accounts, or upgrade or downgrade your plan at any time.
Agency Love is our way of empowering our agencies to attract more clients and improve ROI by providing them with invaluable resources. All paid agency subscribers of Agorapulse have access to Agency Love at no extra cost.
Learn more here.
You can subscribe in-app via credit card (Visa, Mastercard, or AmEx) or PayPal through our secure online payment system. No contracts or commitments necessary — and you can cancel at any time. If you subscribe to a monthly plan, your premium will automatically recur each month on the anniversary of your subscription.
We offer the option to be invoiced for your subscription for our Medium, Large, X-Large or Enterprise plans. We accept payment via EFT (no checks). To cover administrative costs, manual invoices are available only for annual plans without the annual discount. This means your invoice will be the monthly cost of your plan multiplied by 12.
Yes, if you pick monthly billing then the subscription is month-to-month, renewed automatically. However there's no commitment and you can cancel anytime. If you pick annual billing, you're committed for the next 12 months. The annual subscription is pre-paid for one year with a discount of up to 20%.
Yes, you can. Each additional competitor is US$5/mo. You will be able to compare Total Fans, Talking about this, Fan posts, Page posts, Interactions, and Engagement. You can learn more about how we calculate these metrics
here.
We do! We offer a 25% discount on our monthly plan price or 15% on our annual plan price to all registered nonprofit organizations.
A social profile is any social media page you manage. So, for example if you manage 5 Facebook Business pages, 2 Twitter accounts, and 1 YouTube page, that would be 8 social profiles total.
Currently, you can connect any of the following: Facebook business pages, Twitter profiles, Instagram business profiles, LinkedIn business pages and personal profiles, YouTube profiles/channels.
The shared calendar add-on provides you with an external content approval process in which you can provide your clients, for example, the ability to view their profile(s) content schedule, send your clients content to be approved, and more, all without the need for the client to login to Agorapulse.
All plans include one free shared calendar. Each shared calendar add-on includes an unlimited amount of users and profiles. For example, if you want to use the shared calendar for 3 clients, then you’ll want to add-on 3 shared calendars to your plan. Their entire team, whether it includes 2 team members or 10, would then have access via a magic link to view all of their profiles’ scheduled content and be involved in your content approval workflow.
Social Media Manager School is where social media managers go to grow their social media management skills by taking world-class certification courses and engaging in a vibrant online community.
As an Agorapulse annual subscriber, you get access to the school for free, which typically costs US$997 for the first year.
In the Social Media Manager School, you get access to:
- Lessons to stay up to date on the most popular social media platforms
- Guidance on creating a social media strategy
- A network of peers to collaborate with
Our Support team works around the clock 7 days a week with an average response time of 25 minutes. Our Large and Enterprise plan will receive priority chat + email support as well, which typically means a lower response time and the ability to have access to chat Support directly in the platform.
With each Facebook page, Twitter profile, Instagram profile, and LinkedIn company page you add into Agorapulse, a click on “Reports” will give you all the actionable data you need to evaluate your efforts on social. You can view a sample Metrics Report
here and a sample Content Report
here. You can download your reports any time you’d like.
Yes, you can publish directly to your Instagram business platform, just like the other platforms! However, Instagram does not allow access to direct publishing for personal profiles. Here are instructions on how to
change your personal profile to a business profile.
Unfortunately, we do not provide RFPs at this time. We are a self-service software solution, so in lieu of an RFP, we offer a free-trial that can be extended once when more evaluation time is needed. For Large and above plans, we also offer personal demos.
No, but some Facebook pages have extremely high activity (PTAT 100K). If you manage a page like this, please contact us. We’ll be happy to help. If your tweets, retweets, mentions, DMs and monitored searches exceed your plan’s limit ( 30k small, 100k medium+) you’ll lose synchronization for one day, which will be regained in 24 hours.
