Monitor your fans’ hearts and minds. Pick up on trends, hashtag uses, and key influencers and ambassadors.
Smart marketers know that listening is just as important as talking on social. From the moment you sign up with Agorapulse, right out of the box, you’ll be able to monitor your brand on Facebook, Twitter, and Instagram. We do the leg work — you just need your eyes and ears.
The key to killer content is learning more about your audience’s affinities. Find out when public accounts name check you on Facebook. Hunt down posts with particular hashtags or search terms on Twitter. Find images that come from your favorite hashtags or locations on Instagram — great for finding user generated content!
Don’t become famous for a social media disaster. Use our monitoring features to easily spot angry customers or clients and provide good customer service before their smoke signals become an uncontrollable fire.
Identify and engage with those who have been speaking about your brand on Facebook, Twitter, and Instagram. These key influencers and ambassadors can help you tap into new audiences and seed your best content!
Get a real handle on the conversation. Organize your content strategy by tagging items like important posts, competitor activity, customer feedback, or say, “cookiefans” for easy retrieval and response.
See how your team has responded, and assign key posts to the best teammate to follow up. Manage your organization’s response times to enforce the importance of listening well and often!
"Agorapulse makes community listening and management frustration free. Thanks to Agorapulse we can manage our community more efficiently which empowers us to offer a higher level of service through social media."Nikki Barron, Mastin Labs