Nothing converts customers like seeing a responsive, human customer service team in action. That’s why you need Agorapulse to nurture relationships and build trust through social.
Our Inbox allows an all-in-one view of every message, post, and reply you need to tackle. These social conversations are clearly labelled with what has — and what has not — been answered.
Each message, comment, or tweet you receive on social comes with the detailed profile of its author — her bio, follower count, Website among other data points.
Solving customer issues is much easier when you can instantly access your team’s conversational history with every fan and follower on Facebook, Twitter, Instagram, and YouTube.
The inbox and fans & followers tabs offer notes fields for your or your team members to add internal comments about conversations, followers, and actions taken.
We know that good customer service on social must tend to both organic AND paid content. That’s why we built our ads comment system in a way that you’ll never miss a comment on your Facebook and Instagram dark posts.
Easily set up ongoing searches for relevant Instagram and Twitter hashtags to focus on social chatter about your business. Our Instagram location monitoring feature is especially helpful to catch conversations at brick and mortar locations and live events. Search YouTube for keywords that mean the most for your goals.