Provide Great Customer Service at the Speed of Social

Even with amazing content and active pages, nothing converts customers like seeing a responsive, human customer service team in action. That’s why you need a good tool to nurture relationships and build trust through social.

Never miss a conversation with your customers.

Our Inbox allows an all-in-one view of every message, post, and reply you need to tackle. These social conversations are clearly labelled with what has — and what has not — been answered.

See the person behind the query.

Each message, comment, or tweet you receive on social comes with the detailed profile of its author — her bio, follower count, Website among other data points.

Retain full history of past customer conversations.

Solving customer issues is much easier when you can instantly access your team’s conversational history with every fan and follower on Facebook, Twitter, and Instagram.

Monitor your dark post comments.

We know that good customer service on social must tend to both organic AND paid content. That’s why we built our ads comment system in a way that you’ll never miss a comment on your Facebook and Instagram dark posts.

Stay proactive with unlimited saved searches.

Easily set up ongoing searches for relevant Instagram and Twitter hashtags to focus on social chatter about your business. Our Instagram location monitoring feature is especially helpful to catch conversations at brick and mortar locations and live events.

Bring your customer service to the next level with Agorapulse!
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