What Do Social Media Management Tools Really Need? 23 Experts Tell Us

Posted on November 9, 2016 by

social media tools

Social media management tools are constantly evolving in order to keep up with businesses’ and marketers’ needs. And while many dashboards have amazing selections of features, there are still quite a few features that many marketers need – and because they’re not getting them from their dashboard, they have to look at other tools to help them.

For this blog post, I’ve approached some of the top influencers and bloggers in the social media world and asked them two questions regarding social media management tools.

First, I wanted to know what they think is the main feature missing from social media management tools today – because, even though social media dashboards are doing their best to incorporate as many features as possible under one roof, there are quite a few missing, as evidenced by the responses from the social influencers I asked.

The second question focused more on what they are looking for in social media management tools – namely, what is the number one feature that they need to see in a good dashboard.

Read on to find out what some of these top social media influencers had to say about social media management tools:

Ted Rubin highlights a very important aspect, one that is often disregarded by marketers in their quest to get everything right: the need to create a real, human connection.

ted-rubin-150x150Ted Rubin

Website: tedrubin.com

Twitter: @tedrubin

It’s not what is missing in the tools, but what is missing in the instructions and guidelines … always keeping first and foremost the fact that the real opportunity here is creating a connection, not simply scheduling posts, automating responses, and being alerted about mentions. 

 

When it come to the features I’m looking for in social media management tools, it’s the human touch, relationship building tools, and the ability to truly understand and relate to a conversation whether being a part of it, or simply watching and learning. 

It was great fun talking to Evan Carmichael on his YouTube Channel – the answers are taken from that conversation, so if you want to hear the rest of our discussion, click here. As an avid YouTuber, Evan is looking for tools that can help him manage all of the comments he gets – something that he hasn’t been able to find as of yet!

Evan CarmichaelEvan Carmichael

Website: evancarmichael.com

Twitter: @EvanCarmichael

The biggest thing that I’m missing with YouTube is the ability to easily find comments that have not been responded to. I’m obsessed with making sure people get responses to comments. Everybody says that at the start and it’s fine, when you’re getting like two comments a day it’s easy to do, or if you’re getting a few tweets a day it’s easy to do. It’s a lot harder when you grow and you get hundreds of comments a day. I want to make sure those comments are being responded to, whether it’s me or my team

 

There’s no easy way to do this on YouTube; there’s no easy to find the comments and be able to bring that out to your team…

 

A lot of people on social, as they build their channels – it’s the engagement that got them to that level. It’s because I was so involved with my community that that’s why they like the posts and leave comments. I think it’s rude not to respond to somebody when they take time to be able to leave a comment on your channel and it’s just kind of standard practice. You’d be surprised at how many people write back to say ’I can’t believe you actually wrote back’.

As influencer marketing continues to grow at a very fast rate, more and more people need their social media management tools to keep up. For example, by allowing you to identify influencers, as well as for tagging them as such. Marsha Collier lists her most sought-after features from social media dashboards:

Marsha CollierMarsha Collier

Website: mcollier.blogspot.co.uk

Twitter: @MarshaCollier

There are several things I am looking for in social media management tools:

  • Search capabilities for keywords and mentions of brand names (often two words) as well as Twitter handles. 
  • It would be great to be able to measure sentiment of tweets. 
  • The option to separate customer service requests from social comments.
  • The tool needs to continue to grab and list tweets even if the app or desktop window is unattended for a length of time (like overnight).
  • The option to mark influencers and list ranking scores.

 

Donna Moritz is very efficient at pointing out what it is we need from social media management tools: a great experience whatever device you’re on and a tool that truly helps make your life easier.

Donna MoritzDonna Moritz

Website: sociallysorted.com.au

Twitter: @sociallysorted

I think the number one feature I look for in a tool is more of a cluster of features than a single feature. It comes down to a combination of three features: 

  • A great user experience on desktop and mobile as I need to use the tool wherever I am as part of my daily flow. 
  • It allows me to save time on tasks or solve problems so I free up time in my business (these vary depending on the tool). 
  • A company that is dedicated to dynamic tool development and listens to their customers.

That’s why I love Agorapulse and a few other key tools like Tailwind, Later, and PostPlanner. They listen and actually care about their tool being a virtual team member in my business. For example, I started using Agorapluse because I was flat out missing tweets and mentions. Since adopting it as part of my workflow, their team have continued to add or modify functionality based on problems I was experiencing in managing my scheduling and engagement.  (This is not a sponsored comment, it just happens to be my best example!).

 

In order to get better results from social media, you need good analytics; namely, insights that allow you to take action. Neal Schaffer points out a need for social media management tools to provide more actionable insights.

Neal SchaeferNeal Schaffer

Website: maximizeyoursocial.com

Twitter: @NealSchaffer

Social media management tools, from an analytics perspective, are good at just taking simple data and showing it to you. Unfortunately, the analytics provided by these tools never gives me any actionable insight. Since tools tap into APIs and have databases of content and past performance, there’s a lot of insight that they can give users based on simply analyzing past performance and giving specific recommendations – perhaps even semi-automating some of these suggestions. This is the main feature missing from social media management tools today.

 

I want a tool that will not just help me perform a social media function better and faster, but one that offers me additional functionality that I simply can’t find elsewhere. I feel there is too little innovation in social media tools and there are a plethora of opportunity for present tools vendors and new startups to create demand based on the actual needs of social media marketers, not what is merely possible with the present day tools.

 

Many marketers and businesses are using social media as part of a team. This makes it very important that tools keep up and make working with your team as seamless as possible, as Rebekah Radice says.

Rebekah RadiceRebekah Radice

Website: rebekahradice.com

Twitter: @rebekahradice

The main feature missing in social media management tools today is the use of artificial intelligence. Today’s best marketers use a mix of curated and created content. Similar to Netflix, AI should simplify marketers’ lives by serving up the exact right content. And not just that, it should continue to improve upon those recommendations over time. 

 

The one feature I’d like to see would be improved is team management capabilities. Most are still lacking a truly transparent workflow that fully integrates into an Inbound strategy. Most are still siloed with few features, clunky and inefficient from a productivity standpoint.

 teams and agencies

Social media scheduling has been around for years, but it hasn’t evolved at the rate marketers want and expect. Melonie Dodaro points out a big need for scheduling to become more customizable and efficient.

Melonie DodaroMelonie Dodaro

Website: TopDogSocialMedia.com

Twitter: @meloniedodaro

The #1 feature that I think is missing from social media management tools is the ability to schedule posts in to different categories or campaigns for a specific account.

 

For example, let’s say you want to schedule a specific number of tweets from your blog posts, various quotes and graphics as well as curated content. It would be wonderful if there was a way to create these categories, schedule a numerous tweets or posts for each, set the total number to post for each day (including the ratio of each type to go out) and a button to randomize the order.

 

The number one feature that I look for in my social media management tools is general ease of use. I want it to be both intuitive and also play well with other tools, apps or devices that I use. I don’t want to have to change browsers to use something or not be able to use it on both my phone and desktop. It should make my work quicker and easier not longer and harder.

 

Just like Neal Schaffer, Ian Cleary isn’t pleased with the state of analytics in social media management tools. There’s a need for tools that will provide more actionable insights.

Ian ClearyIan Cleary

Website: razorsocial.com

Twitter: @IanCleary

I think there isn’t enough content analytics. It’s OK to show engagement and reach on social media posts but you want to see traffic generated to the website and what happened with that traffic. If there is a stronger focus on helping customers identify content producing real results that would be great.

 

When you get a lot of mentions, it can get a bit overwhelming (and very time consuming!) unless you have a good tool helping you make sure you don’t miss anything and making the whole process of responding more efficient, as per Ian Anderson Gray:

Ian Anderson GrayIan Anderson Gray

Website: iag.me

Twitter: @iagdotme

For me, it’s simple – I want to respond to all my social media mentions and messages quickly and efficiently. When I respond or a response is not required I don’t want it to disappear from view – in the same way as I archive emails that are dealt with. Almost no social media management tools offer a way to manage your social mentions like this.

 

Social Media Management Tools need to be powerful and flexible as well as being intuitive and easy to use. That’s a difficult job! For me, the most important feature is making engagement easy. I get many comments, messages and mentions across all my networks each day – and responding to these takes time. A quick and easy to use engagement feature is the most important feature for me – particularly if it only shows messages I haven’t responded to yet.

 

Content marketing is such a huge part of modern marketing, that it has become very important to be able to automatically share awesome content to your audience. Mike Allton also brings in an interesting proposition: social media management tools with add-on modules to let you create your own perfect tool.

Mike AlltonMike Allton

Website: thesocialmediahat.com

Twitter: @mike_allton

If I were to wish for a single feature, it would be for a social media management tool to incorporate key features as add-on modules

 

Here’s an example. I currently use Agorapulse for all of my social monitoring, as well as much of posted social activity. But the one thing that Agorapulse does not do for me is automatically re-share tweets from an evergreen queue indefinitely (you can recycle tweets but only so many times). So, I use SocialOomph to keep the 250+ evergreen pieces of content in my archive going out to my audience day after day. I’d happily pay to add that capability to my Agorapulse, even if it was the same as what I’m paying SocialOomph, just to reduce my number of tools and complication.

 

And Agorapulse could gauge interest in that particular feedback among existing users so that they’d know it was going to be worth the development.

 

With an à la carte menu of social networking features and add-ons, I could assemble exactly the tool that I need, at a reasonable cost, and eliminate a lot of overlap and complexity that comes from having to use multiple tools.

 

As far as my own number one feature is concerned, that’s actually it. Being able to easily set up multiple queues of content to be shared to a variety of social channels indefinitely.

 

There are many tools that support various versions of this feature, but none flawlessly. It’s either painful and time consuming to set up, or not every network is supported, or the content doesn’t automatically requeue forever. That’s what I’d love to see.”

 

Like Mike Allton, Ana Hoffman wants to be able to easily recycle evergreen social media updates without having to schedule them every time.

Ana HoffmanAna Hoffman

Website: trafficgenerationcafe.com

Twitter: @anatrafficcafe

For me, it’s definitely, evergreen social media updates. As a matter of fact, I’ve been looking for services that do that – some have a version of it with no flexibility to recycle, some have a robust evergreen content version (actually, only two from so many I’ve tried), and most don’t have any at all.

 

We all want to be more efficient and productive when using social media – Martin Shervington brings a great points to the table: what if we could optimize the time spent on social media by setting up clear goals?

Martin ShervingtonMartin Shervington

Website: plusyourbusiness.com

Twitter: @MartinSherv

I would like to be able to better optimize time spent on social media, and by those members of the team. To set goals, to target volumes of traffic – not just engagement – to make is a game driven environment, with a goal at the end of it. For my clients they care about quality visitors and nurture them through the process of being educated through to sales. I would like a ‘goals met = 57%’ view of what is happening. Some platforms we are using help with that, but I think the targeting element could be even more engaging.

 

As I mentioned earlier, content marketing is a huge part of 2016’s (and 2017’s, I’m sure!) marketing trends. This means there’s a big need for optimizing it; Ron Sela notes that tools should be able to easily find awesome new content, schedule it for the right times and generally make sure that content monitoring and analytics go hand in hand.

Ron SelaRon Sela

Website: ronsela.com

Twitter: @ronsela

The most important attribute currently missing from social media management tools is the capability to intermingle the most necessary daily functions in one common location. One tool should have the ability to serve several functions starting with the means to locate fresh, new, and shareable information. This same feature should be sophisticated enough to schedule the content being shared. 

 

As a result, it would significantly free up the need to be active on social media at specific times while simultaneously having the benefit of publishing suitable content at the most precise, high-traffic moments. Content monitoring and content analytics should go hand in hand as a way of guaranteeing constant improvement in productive visibility.  

Gini Dietrich is not the first in our list to express a need for better analytics. Social media analytics are clearly becoming more important to users, and many are now more aware as to what makes actionable analytics and what is just for vanity.

Gini DietrichGini Dietrich

Website: armentdietrich.com

Twitter: @ginidietrich

We are really big on analytics here and, while most tools offer a surface level look, they are missing a deeper level view. It’d be great to have that with the option to export reports for further analysis and internal use. And, if we’re getting picky, being able to do it on mobile would be even better.

 

In terms of the number one feature we’re looking for in social media dashboards, you can probably guess at my answer: Analytics and reporting are must-haves for any social media management tool. We also look for fast integration/incorporation of the newest social media channels on the market.

 

Imagery is extremely important on social media. Images drive more engagement, traffic and make your posts look so much better – it makes sense that you should be able to easily upload them. Luke Brynley-Jones mentions that as you bulk upload updates, you should also be able to bulk upload images to go with that content.

Luke Brinley JonesLuke Brynley-Jones

Website: ostmarketing.com

Twitter: @OSTMarketing

The feature we’d most like to see is pretty simple: bulk upload with image support. Many platforms offer the ability to bulk upload content to be scheduled, but the image functionality is lacking, often just pulling across any image from the URL (which may not be appropriate). When you’re working with quantities of content, having to add images manually becomes a headache.

The need for better, more efficient content marketing features seems to be one of the responses we got the most often from the influencers we’ve contacted for this round up post. Madalyn Sklar is looking for tools that will help her become more efficient with finding awesome content to share.

madalyn sklarMadalyn Sklar

Website: madalynsklar.com

Twitter: @MadalynSklar

I would also like to see content curation added to my social media management tools. This can be either curated content the tool provides or the ability to add my RSS feeds. This doesn’t seem to be a common feature among most management tools.

Sometimes, it’s the little features that can make a huge difference. I sympathize with Adam Connell; when you get a lot of mentions, you don’t want to lose any more time by having to check each time if you’ve responded to someone.

Adam ConnellAdam Connell

Website: adamconnell.me

Twitter: @adamjayc

I manage a few different social accounts, so it’s essential that I know exactly which mentions/updates I’ve seen, and which I haven’t.

 

In the past, when using certain tools I’ve had to spend 10-15 minutes just to get a clear picture of who I’ve replied to, which updates I’ve seen etc. And jumping from desktop to mobile only confuses the matter even more.

 

I like how a few tools are making this process a lot easier. For example, SproutSocial has a ‘mark as complete’ button in their social inbox, and Agorapulse has a ‘reviewed’ button.

 

On the surface, this may seem like a minor feature but it saves me hours each month. I hope more tools add something similar in the future.

Whatever social network you might be on, it looks like better analytics is one of the main features users are looking for. Ashley Faulkes, as an Instagram user, has a big need for a more in-depth analysis for hashtags, users’ responses, best followers and much more.

Ashley FaulkesAshley Faulkes

Website: madlemmings.com

Twitter: @madlemmingz

As a big Instagram user I have yet to find a tool that really does everything I need. Perhaps I have not used the right tool yet, but for most tool developers it is either an after-thought or they only cover one area of Instagram well.

 

It would be awesome to have an Instagram tool that gives me actionable metrics to help me grow my account (best hashtags, most active followers, bests posts, best times, most clicked link I have used in my bio and when it was clicked, and many more). 

 

Some of these metrics exist already, but not always in the most helpful way. It is possible to know the best hashtags you have used, but it is more complex than just knowing which hashtag got the most reactions. It is a combination of the post, the hashtag, the time and the people who responded. It also depends on whether you got into the top 9 posts, and how tough the competition was on that day. All of this data needs to be able to be combined to help you know what works and what doesn’t.

Erik Emanuelli is the latest in our list that has a deep need for better analytics integrated directly in social media management tools.

Erik EmanuelliErik Emanuelli

Website: erikemanuelli.com

Twitter: @ErikEmanuelli

What I see missing from social media management tools is the semantic analysis.

 

For example, if part of your audience dislikes something in your business (a product, or a service), it would be beneficial to analyze the data to understand the actual reason behind it.

 

 

David Leonhardt, like many of us who use social media dashboards for multiple social accounts, is looking for a quick and efficient user experience. In order to be able to be as active as possible, social media tools should make it very easy to post, schedule, monitor and engage with users.

david_leonhardtDavid Leonhardt

Website: THGMwriters.com

Twitter: @amabaie

The most important feature in a social media management tool will vary greatly from a freelancer or agency perspective on the one hand, to a corporate perspective on the other hand.  For freelancers and agencies, being able to manage multiple accounts from a single dashboard is unquestionably the most important feature. If you doubt it, close your eyes and picture me sitting here with dual screens, spinning around to check in on a laptop on the table behind me – Oops, wrong laptop, it’s this one. No, wait, it’s the other laptop. 

 

On the other hand, most companies have a single account on each platform. For them, I suspect that analytics is most important, because that’s how the social media manager can develop an ROI-reporting process that keeps her job safe.

 

I like simple. Make it easy for me to do a lot quickly, so that my clients and I can be everywhere … even when my rural Internet connection gives me attitude.  All accounts on one dashboard is my favorite feature.

The more you need to use social media, the more tools you need to use. It would be great if we were able to only use one tool that has all of the features we need under one roof, as Chris Makara points out.

Chris MakaraChris Makara

Website: chrismakara.com

Twitter: @chrismakara

For me, this biggest feature missing from social media management tools (and one I am looking for) is finding one that serves all my needs from top to bottom. I find myself using more than a handful of tools to meet my needs but would rather have everything in a single tool. Trust me, I tried looking and even compiled a list of nearly 600 different social media tools.

 

Currently, I use a tool for follower management (and for each channel), then a tool for monitoring conversations and relationships, a service for curating and scheduling posts (and for each channel), and I track not only social engagements but also what impact did these efforts have on my site, leads, sales, etc.

 

But because there is not a single tool that does this all for me, I am able to find and use tools and services that only do one or two things and they do those things really well. Whereas if it were a single platform that tried to do everything, chances are they would miss the mark on something.

 

As content marketing grows and evolves, there’s a bigger need for evergreen content. Once you have that type of content, Sue Anne Dunlevie mentions how it would be ideal if the tools we use for managing our social media can help easily republish that content.

Sue Anne DunlevieSue Anne Dunlevie

Website: successfulblogging.com

Twitter: @SueAnneDunlevie

I appreciate a tool that has a library. In other words, it keeps all the posts/pins/tweets you have done already and lets you use them over and over again.

 

Because of that, I like Tailwind for Pinterest as it has a library of my pins that I can reuse, along with a scheduling section.

Social media ROI is becoming increasingly important to marketers and businesses. It would be great if social media management tools helped us marketers calculate our ROI more easily with better analytics and integrations with social media channels, as Brian Lang points out.

brian langBrian Lang

Website: smallbusinessideasblog.com

Twitter: @sbizideasblog

One of the most requested features I see is analytics that tie social media activity to revenue. A lot of businesses are focused on ROI, so it would be good to see if social activity is actually generating a return.

Each major social media platform has its own analytics, so it would be great if social media management tools integrated with these analytics so that I could view everything in one place.

 

It also seems like tools that are made specifically for Instagram have better Instagram functionality so it would be nice if I could use one tool for all my social media, rather than using multiple tools. So basically, more complete and better integrations with all social media channels and their analytics.

 

Summary

While everyone’s needs are different when it comes to social media management tools, as evidenced by the earlier responses, there are still quite a few common threads among these 23 influencers and the features they are looking for.

One of the themes that has come up the most is the need for better social media analytics. Marketers and businesses have moved away from vanity metrics and are looking for truly relevant, actionable metrics that will help them not only identify their ROI, but also help them take their social media strategy to the next level.

Another common point is being able to easily share updates from an evergreen social media queue. These help you increase your reach and traffic and it would be very helpful to easily and quickly share them from an existing list.

Mentions – specifically notifications for mentions – are another important aspect for many of the influencers we asked. It can sometimes be very difficult to wade through your mentions and make sure you don’t miss anything that requires your attention.

I’ve also noticed quite a few are looking for better team management capabilities. Managing several social accounts, even when you are using a social media management tool, usually requires the attention of several team members, simply because it would otherwise take up too much time.

teams and agencies

While it’s probably not realistically feasible to have all possible features in one single tool, there is certainly room for improvement and ways in which existing features can be improved upon and new features that would probably easily integrate with the existing ones.

What are some of the main features you are looking for in social media management tools? And what features do you want, but can’t find in any social media dashboard? Let me know in your comments and please share if you’ve enjoyed the post!

Highly regarded on the world speaker circuit, Lilach Bullock has graced Forbes and Number 10 Downing Street with her presence! In a nutshell, she’s a hugely connected and highly influential serial entrepreneur – the embodiment of Digital Intelligence.Listed in Forbes as one of the top 20 women social media power influencers and likewise as one of the top social media power influencers, she is one of the most dynamic personalities in the social media market and was crowned the Social Influencer of Europe by Oracle. A recipient for a Global Women Champions Award (by the Global Connections for Women Foundation, GC4W) for her outstanding contribution and leadership in business.After launching her first business within three years of becoming a mother, her financial success was recognised by being a finalist at the Best MumPreneur of the Year Awards, presented at 10 Downing Street. Following a resultant offer and wishing to spend more time with her daughter, she sold her first business to focus on social media, developing a multi-site blog and online marketing portfolio that generated in excess of 600,000 + page views per month.A business owner, social media consultant, international keynote speaker and genuine digital guru, Lilach is consulted by journalists and regularly quoted in newspapers, business publications and marketing magazines (including Forbes, The Telegraph, Wired, Prima Magazine, The Sunday Times, The Guardian, Social Media Today and BBC Radio 5 Live). What’s more, her books have achieved No 1 on Amazon for Sales and Marketing and Small Business and Entrepreneurship.When Lilach isn’t working she enjoys spending time with her family and is an avid fan of Zumba.