Whether you’re shopping for your first social media management tool or you’re ready to upgrade an underperforming tool, you need to make sure that your preferred social media dashboard has these nine essential features.
When you want to provide efficient, effective social media management, using native tools for Facebook, Twitter, and other platforms just isn’t enough. After all, jumping from platform to platform to post content, engage with followers, and check analytics isn’t ideal for your productivity. Instead, a social media dashboard is a must for saving time, collaborating with teams, and tracking results.
But with so many social media management tools on the market, how do you choose the best app for your company or agency?
Discover the must-have features for your social media dashboard and learn how to make this type of tool work for your team.
Let’s start with the basics. A social media management tool is a digital app that handles all your social media marketing and social media management needs in one convenient place: the social media dashboard.
It’s designed to streamline your workflow and boost your productivity, whether you manage social media for a brand or an agency. Dashboards can manage tasks like:
It doesn’t matter if you’re shopping for your first dashboard or you’re ready to upgrade an underperforming tool. Any social media dashboard you use should have these nine essential features.
Managing your company’s social media pages? You need a tool that can support all the major social platforms your company uses—from Instagram to YouTube. Remember, though: You don’t necessarily need ALL the existing social platforms … you just need the ones that are the best places for your specific audience.
After all, you want to be able to schedule posts, prepare reports, and do everything in between for those social media channels by using one app.
What if you’re handling several companies’ social media campaigns for your agency? You need a dashboard that allows each user to manage multiple brands. Naturally, you want team members to be able to access the right profiles without having to pay for each additional brand.
Sure, you might want to publish a last-minute social post during a crisis or when breaking news happens. But you can avoid having to post at the moment if you plan and schedule posts in advance. That means you can eliminate constant distractions during the workday and save time by batching your work.
Most social media dashboards have basic built-in scheduling tools. But your team may need an app that also has advanced functions like:
Why create posts one by one when you can schedule dozens at a time? When you publish in bulk, you can import a CSV with links and captions, upload tons of photos, or pull from an RSS feed.
When you want to make sure your social medic content calendar is balanced perfectly, queues offer an easy solution. You can add content to publishing queues with different themes or topics and then set each queue to publish at the right time each day or week.
Sometimes your social posts are too valuable to publish just once. When you reschedule or re-queue evergreen content, you can set it to publish several times or repeatedly every few days.
It can happen to anyone. You post the same image to multiple social media platforms, and it’s kind of a disaster. Maybe some of the image’s text gets cut off on Facebook or Twitter. Or perhaps the landscape image throws off your Instagram grid aesthetic. Either way, you need an easy way to optimize images for each social platform.
Rather than editing images before scheduling posts, look for a dashboard that can do it for you. Ideally, the editor should know each platform’s dimensions so you can crop and resize quickly—without having to do the math.
Why try to manage engagement on each social media platform when you can handle it all in one place? For social media management tools, a social inbox is a must. Many apps have inboxes that let you read and respond to comments and messages. But many social media managers can also benefit from advanced inbox features like the following.
Generating engagement is great. But if your brand receives a lot of spammy comments, the genuine ones can get lost. An inbox assistant can automatically hide or delete comments based on your rules.
Many comments and messages may warrant unique replies. But you don’t want to have to type the same reply over and over. With saved replies, you can use and personalize responses for common questions.
Ad comments management
With a social inbox, you can manage all engagement in one place—including comments on static ads. That means you can handle paid and organic engagement efficiently.
Managing engagement with a social media dashboard can be great for productivity. But why stop with a social media inbox? You can do even more with a dashboard that has a built-in customer relationship management (CRM) tool.
A social CRM helps you organize and keep track of followers, right in your dashboard.
With a social CRM, your team can:
Generating strong engagement is essential to building your brand. But direct interactions with fans aren’t the only forms of engagement that matter. You need a dashboard that simplifies social listening, so you can pay attention to all the important conversations about your brand.
With a social listening dashboard, you can find posts about your brand—even if the user doesn’t @ you. You can also follow select hashtags, keywords, and phrases so you never miss a thread about your brand, industry, or competitors. You can even apply labels automatically so you can sort conversations for follow-up or analysis.
If your dashboard has a built-in CRM, you can easily track your history with these users, too.
When you work on a social media team, you need reliable tools for collaboration. Most dashboard apps support multiple users, so your whole team can get on board. But more advanced dashboards can take teamwork to new heights with options like:
Need a specialist to answer a customer message? With advanced teamwork tools, you can assign inbox items in just a couple of clicks. If you need to assign items often, you can also automate assignments.
Want to avoid responding to a comment just as a colleague is doing the same thing? Look for a dashboard that shows real-time actions, such as when a team member is reviewing or replying to a message.
Need your boss to approve social media content before it goes live? You need a dashboard with approval workflows—so your team can create, schedule, and approve in a single tool.
When you work with a team, you can expect your colleagues to master any social media dashboard you choose. But if you work for an agency, you also have to consider client needs when choosing new tools.
That’s why it’s in your best interest to adopt a dashboard that lets you share select content with clients. With shared calendars, you can give clients easy access to upcoming content. From there, they can offer input or approval and you can keep everything on schedule.
It doesn’t matter what type of social media goals you’ve set. You need periodic reports to monitor progress toward those goals. That’s why it’s essential to choose a social media dashboard that tracks analytics and prepares reports. Look for a dashboard app with reporting features like:
Get follower numbers, engagement breakdowns, and your brand awareness score for a quick snapshot of your performance.
Review total reach, top content, and the best times and days to publish so you can find what’s working and optimize your strategy.
Track the number of messages you’ve sent and your average response time to make sure you’re connecting with your audience.
Check performance metrics for each team member to make sure everyone’s on track.
Choosing the right tool is key to improving performance, increasing productivity, reaching your social media goals, and overall team success. Use this guide to make sure the social media dashboard you choose is truly worth your team’s investment.
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