Written by Charli Day

February 4, 2016 at 10:00 pm

How to Use Psychology for Better Social Media Management

Understanding the psychological reasons why people use social media and why they take specific actions is of paramount importance to marketers. The more you know about psychology, the more you can achieve with your social media management content.

In this article, I’ll tell you why people behave the way they do on their favorite social networks and how you, as a marketer, can tap into it for better campaign results.


Social media behavior is rooted in chemistry. According to this study, our brains produce dopamine which is stimulated by new information and unpredictability – eg: your social media news feed! Our brains also produce oxytocin, referred to as “the cuddle chemical” as it’s released when you hug… kiss…. or tweet!

Paul Zak, a neuroeconomist at Claremont Graduate University, measured the levels of oxytocin in a journalist’s blood before and after he used Twitter for ten minutes. Not only did the journalist’s oxytocin levels go up to the same degree that a groom’s did just prior to getting married, but his stress hormones, such as cortisol, went down as well. (Natural Society)


Research conducted by Brunel University suggests that those who are insecure regularly post updates in order to garner attention, to distract them from their insecurities. Meanwhile, egotists tend to post about their achievements in order to get the boost of likes and comments, reinforcing their sense of self.

Psychology lecturer Dr Tara Marshall said: “It might come as little surprise that Facebook status updates reflect people’s personality traits.” It is therefore likely that those who post the least or HEAVEN FORBID don’t have social media accounts may be the ones who are happiest with their own lives not needing approval, validation or praise from others.

Meanwhile, people who post selfies are more likely to exhibit what some psychologists call “the dark triad” of personality traits which include narcissism and psychopathy, This was illustrated in two recent studies of nearly 1,200 participants who completed personality tests and answered questions surrounding their online behavior.

There’s even a study that says people who constantly take gym selfies might suffer from a psychological disorder.


TAKEAWAY– Each industry will have its own typical demographic following. For example, the fitness and beauty industry is likely to attract more “selfie users” than a government industry. Get to know your own demographic by encouraging follower participation. Run split tests to see which campaigns garner the highest interactions and then tap into that need.


Most of us are social creatures needing to interact with others on a daily basis. In fact, it is good to be social as loneliness and isolation can cause a myriad of actual health problems including depression, raised blood pressure, sleep disorders and even raised suicide levels (Psychology Today). However there is more to social media “liking” than simply being sociable. Since the dawn of Facebook in 2004, “liking” posts has become second nature for most of us — but why do we do it?

According to Facebook:

“Like” is a way to give positive feedback or to connect with things you care about on Facebook. You can like content that your friends post to give them feedback or like a Page that you want to connect with on Facebook.

Research shows that 44% of Facebook users “like” content posted by their friends at least once a day, with 29% doing so several times per day. A “like” or “retweet” is a fairly lazy way of giving your nod of approval without committing to discussions or notifications. In effect, you are showing your agreement and participating with minimal effort.

Facebook management tool Agorapulse

Among those who are less secure (particularly teens), the number of likes is also an indication of your validity, popularity and worth in society. A recent interview on CNN with a 15-year-old tells us how teenagers often change their profile picture if they fail to get 200 likes.

Meanwhile with page likes we see “social proof” in play. Social proof, the phenomenon of being influenced by those around us into taking an action is a very powerful marketing tool. From a young age we are conditioned to be in the “popular group.” to know “important people” and to conform to societies expectations. Therefore, if all your friends like a cool new page the chances are that you will like it too.

TAKEAWAY– Marketers can tap into social proof by showing sponsored posts to “friends of fans” to persuade them to like your page or buy your product. Using contests such as those offered by Agorapulse, you can easily encourage participants to share with their friends and therefore create a social ripple effect through liking.


Perhaps the most important to understand in marketing terms is why we share on social media. A CoSchedule survey discovered that users share for the following reasons:

  • 49% To be entertained, inform others, and change opinions
  • 68% To define ourselves and tell others who we are
  • 84% To support a cause we care about
  • 69% To feel more involved in social communications
  • 78% To stay connected with other people

So then what are people sharing? Kissmetrics recently looked at the most popular types of Facebook posts and it is clear that they fit into the above percentages. For example, Inspirational Memes tell others who we are and who we want to be. Funny memes help us to feel involved in social communications through likes, shares and comments.

My experience tells me that the top three most shareable post types are 1) informational 2) humorous and 3) heart warming. Remember though, your followers need to connect with your content in order to share it as very few will do so purely out of loyalty to your brand.

viral post

TAKEAWAY-  Strive for high quality, unique, relevant and aspirational information which is highly shareable. Using images will help you too as posts with photos see the highest engagement accounting for 87% of all Facebook interactions.


  • 62% of people confess they feel better about themselves when people react positively to what they post on social media.
  • 45% of people feel worried or uncomfortable when unable to access their networks.
  • Psychopathic men post more selfies than anyone else (Psychology Today).

So here’s a challenge from me to you. This week, pay attention to your social media actions –why you upload a photo, why you like a post, why you retweet and why you comment.

Be honest with yourself. Even if it isn’t easy, you might just find that in turn this makes you a more empathetic and relevant marketer for your brand.

Charli Day

Charli Day is a British writer and social media manager specializing in dynamic branding, campaign strategy and content engagement. Responsible for a number of high profile brands and with 500+ articles published, her success lies within her originality and hands on experience of the digital marketing world. Charli lives by the Mediterranean and loves Starbucks, popcorn flavoured jellybeans and writing poetry.

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