Inbox Search, AI analytics summary and Notification Center for mobile
Navigate your conversations easily with Inbox Search You can now search specific keywords and phrases in your inbox to interact with your followers, answer their questions, and help monitor consistency in brand messaging. Use inbox search to: Look for conversations with the same keyword to reply more quickly and accordingly. View how a team member [...]
Access and moderate specific threads in your Social Media Inbox
Managing various kinds of audience interactions is a task social media managers tackle daily. To make it easier to stay on top of comments and save time moderating posts, we've added a new feature to the Social Media Inbox. Now, you can view comments by post, sorting them by date and post type. [...]
Social Media Inbox UI Improvements
Our users said they wanted to enhance their productivity with the Social Inbox feature. Based on that feedback, we've made some UI improvements on thread moderation. Find out more about these improvements in the post. [...]
Video thumbnails, Inbox moderation rules, and exporting reports for TikTok
You can now pick a thumbnail when scheduling a video on TikTok! Choose among predefined ones shown under your video or scroll through the video and capture a frame as a thumbnail. Read more on the updates for our TikTok integration in this post. [...]
Introducing Bulk Hide and Bulk Delete in Inbox
Manage spam and moderate your Inbox faster than ever! Now, you can delete and hide multiple Inbox items in bulk. Spend more time engaging in meaningful conversations with your community. After you select one or more items in your Inbox, you can perform actions on those items. [...]
Canva integration, a fresh look and more 🎁
If you’ve opened our tool recently, you may have noticed that all the features you love — plus a few new ones — are wrapped up in a fresh new look. We recently released a brand-new design of our tool that reflects us better as a brand. If you haven’t visited us lately, go check [...]
The Social Media Inbox got a makeover!
We’re on a mission to build the most effective platform to engage with your customers on social media! For this reason, we recently overhauled our Inbox with a group of major updates to help you build better relationships with your customers. [...]